FAQ

Yes you can. But it’s not straightforward.

Power BI and Tableau can’t take data directly from GitHub, Harvest or JIRA (or any other third party supplier). This means that getting your data into these systems will take an experienced developer a significant amount of time. And when the hard part is over, you’ll still need somewhere to store your data.

Tugger® takes this headache clean away. We’ve had our experienced developers set up these integrations so we can act as the middle person. We’ll even securely store your data.

And the really cool bit, when you perform a Tug, your data is put into neat little pots. So when it comes to setting up your reports in Power BI or Tableau, you know exactly what’s what. Making life simpler but also preventing misreporting due to messy data.

Absolutely.

When it comes to setting up your reports in Power BI or Tableau, because we put all your data into neat little pots, you can see data individually or look at multiple data sources to get a true picture across your business. Exciting stuff hey.

Tugger AI Insights lets you ask natural language questions about your business data and get clear, accurate answers in seconds.

It works by connecting your Tugger data warehouse to AI tools like Claude, ChatGPT and Gemini via a built-in MCP server. Instead of building reports or writing queries, you just ask a question in plain English and get a data-backed answer straight away.

MCP stands for Model Context Protocol — an open standard that allows AI tools to securely connect to external data sources.

Tugger's built-in MCP server acts as a bridge between your business data and your AI assistant, so tools like Claude can access your real business numbers directly and answer questions about them.

AI Insights works with any MCP-compatible AI tool, including Claude by Anthropic, ChatGPT, Gemini, and more as the ecosystem grows. If your preferred AI tool supports MCP, it will work with Tugger.

If you are already using Tugger, enabling AI Insights takes just a few clicks in your account settings. There is no coding, no database configuration, and no technical setup required.

Yes. Your data never leaves Tugger's secure warehouse. The MCP server only provides your AI tool with the specific data needed to answer your question — nothing more. You stay in control of which data sources are accessible at all times.

Yes. One of the key benefits of AI Insights is the ability to ask questions that span across all your connected Tugger data sources in a single conversation.

For example, you could ask a question that combines data from Xero and Simpro without any manual joining or exporting.

No — it complements them. AI Insights is ideal for quick, ad-hoc questions where you need an answer fast. Power BI and Tableau remain the best choice for structured dashboards and recurring reports. Most customers use both together to get the best of both worlds.

You can ask any question about your business data in plain English. For example: which projects went over budget this month, what is our cash flow position over the next 30 days, which customers have the most overdue invoices, or how did sales perform this quarter compared to last.

If the data is in your Tugger warehouse, you can ask about it.

This is a bit like asking how long a piece of string is. It’s entirely dependent on your business and how quickly and often your data will need updating. But the handy thing is, once you’ve done your first Tug, the rest can be automated. So it’s entirely feasible that you’ll only ever do one manual Tug.

But if you need more, it only takes a few minutes to set up a Tug.

During your trial, your data refreshes once a day. After that, you can set it to update up to 24 times a day — that’s hourly if you need it.

When using with Power BI, you can choose the times your reports refresh. Power BI Pro allows up to 8 refreshes a day, and Power BI Premium goes up to 48, so your reports stay as current as you need.

Absolutely! We’re here to make sure you get set up and comfortable using Tugger. Whether it’s connecting your data sources or walking you through the first steps, our team is happy to guide you.

You can reach out via our support desk, contact us, or drop a message in the live chat, whichever works best for you, and we’ll be ready to help.

Yes! We can create the custom reports you need to get the insights that matter most to your business.

If you’d like to discuss your requirements, just contact us. We also have a network of trusted partners who can help. You can find them in our partner directory.

Tugger gives you the flexibility to make your reports your own. You can start with ready-made Power BI templates or create custom reports to suit your business needs.

Whether it’s adding specific metrics, changing layouts, or building entirely new dashboards, Tugger makes it easy to get the insights that matter most to you.

Security is a top priority at Tugger. Your data is stored securely in the UK on Azure, protected with industry-standard encryption both at rest and in transit. Access is restricted so only you and your authorised team members can view your data.

We follow best practices for cloud security and are aligned with ISO 27001 standards, giving you extra assurance that your information is handled responsibly. We do not share your data with third parties without your consent.

If you need your data hosted in a different Azure location for compliance or regulatory reasons, please get in touch with us and we’ll discuss options.

For a full overview of our security measures and compliance practices, visit our Security & Compliance page.

If you decide to cancel, we’ll keep your data safe for a limited period before it’s securely deleted. Everything is handled in line with our Data Processing Agreement, so you can trust your information is treated responsibly.

For full details on how we manage and protect your data, check out our Data Processing Agreement

Transferring your data from GitHub, Harvest and JIRA is only part of the puzzle - admittedly the hard part. The data you import still needs somewhere to live. Included in your monthly Tugger cost is secure data storage.

And whilst you may only ever Tug once, Tugger is kept busy with automated Tugs. You can set these up to run as often as you need. So your data will be automatically updated and these updates will automatically be reflected in your Power BI or Tableau reports. So that report that took you hours to put together, actually only took you, err no time at all.

We also offer added extras like template reports to get your started.

Absolutely not. You can leave any time you like, but we’ll be sad to see you go.

You bet we are.

No matter which third party supplier you’re getting data out of, it will always be a complex process getting it into Power BI and you’ll always need to store your data somewhere. So we’ll keep developing connectors until everyone’s sorted.

Next in the pipeline are SalesForce and Sage 50 Accounts. And if you're crying out for a connector, let us know. We can add it to our list.