Tugger empowers Envirotech’s Simpro® platform through plug-and-play Power BI, enabling faster, accurate and smarter business decisions.
About Envirotech FM
Envirotech FM delivers bespoke technology-led facilities management services, using disruptive digital technologies to provide their customers with a best-in-class service. Their interest in cutting-edge technology led them to integrate the Tugger business intelligence solution into their organisation.
There’s more to Tugger than the bog-standard service providers.
The Challenge Envirotech FM Faced Before Tugger
Like many other Simpro users, Envirotech FM were struggling to gain a holistic view of their world when using systems such as Simpro and Xero together. Envirotech FM uses Simpro to manage their business and their thousands of customer assets. They also need to provide their customers with up-to-date reports on how well they are performing as an organisation. However, Envirotech FM had a number of problems when it came to handling their reporting.
Firstly, their reporting was a manual process, with data extracted from Simpro into Excel and manually manipulated and processed to provide a report for each customer – a costly and timely task!
A second issue was their ability to give accurate answers to questions from customers. The manual data reporting meant searching through spreadsheets to find answers to queries, often going back to Simpro for the answers.
A final issue was a limited knowledge of Power BI. Without specialist knowledge, the cost to hire specialists to implement Power BI and build bespoke reports would be enormous.
Tuggers automated plug-and-play Power BI reporting solution for Simpro looked like it could be the answer Envirotech was looking for, offering automated, interactive reporting dashboards to solve their manual manipulation misery. Tugger also works with Xero, HubSpot and many others listed here. Envirotech FM had looked at other solutions to their problems, but none offered the plug-and-play capability or the level of reporting, with the option of customising reports to suit their needs.
Why Envirotech FM Chose Tugger
When Jeff Smith, Partner and Director of Digital Disruption at Envirotech FM first became aware of Tugger he was blown away. Suddenly, all those complications and costs associated with implementing Power BI had been thrown out the window. The plug-and-play capability of Tugger, coupled with the comprehensive suite of Simpro Power BI reports offered made it an absolute no-brainer for Jeff. He was hooked from day one.
Working closely with Envirotech FM, we even helped design and develop further reports and dashboards specific to the FM industry.
How Envirotech FM Used Tugger
Tugger has enabled Envirotech FM to solve answers to questions that were difficult for them to answer before. Tuggers integration into Power BI, Envirotech FM can not only show figures, but interactive charts as well, both of which can be drilled into with a couple of mouse clicks to show them exactly where those figures have come from. This makes it extremely easy for them to provide their customers with any answers they need. Envirotech FM worked with us to design our reactive maintenance report for Simpro, and this report is used every day within their organisation. This comprehensive, interactive report enables them to keep on top of all their reactive jobs by monitoring response times to make sure they are meeting their customers KPI’s. They can clearly visualise which jobs have not been assigned engineers, which jobs are in danger of missing their deadlines, and they can look back to see how their engineers performed against jobs that have been completed.
Tugger helps me prepare my team for what’s coming up next
The Results
Tugger provides Envirotech FM with a suite of automated, interactive, and live dashboards that have been built upon years of experience working with many other Simpro users, making it easy to understand reporting so they can make faster, smarter, and more accurate business decisions- all without the need for extensive Power BI knowledge. The costly, manual manipulation of data is a thing of the past. They are now able to understand their customers’ needs and understand their business position like never before.
Tugger has revealed data that has given us brand new ideas around the ways in which we can deliver our service to our customers. If you want somebody to work with to grow your business, you definitely need to work with Tugger
