Powering up reporting at BiSense: How Tugger® helped a Power BI developer double delivery speed
Who is BiSense?
Founded by Power BI consultant Milad Alavi, BiSense helps Simpro® clients get the most from their data. With deep knowledge of both the backend and frontend of Simpro, Milad builds reporting systems that transform how service-based businesses understand performance, from job management and costs to project profitability.
His mission was to help clients make faster, smarter decisions through better data, but before discovering Tugger, things weren’t quite so simple.
The Challenge: Complex integrations and slow delivery times
As a consultant, Milad worked with various integration tools to connect client systems like Xero and Simpro into Power BI. Many were effective, but they could also be time-consuming and unpredictable.
“Some integrations took weeks because there was no documentation. Every project felt like starting from scratch,” says Milad.
Most clients weren’t tech-savvy, which meant extra time spent translating technical jargon into business terms. On top of that, some integration partners had two-step processes — one for data modelling, another for reporting — slowing delivery even more.
The biggest issue was spending every day troubleshooting, resulting in lost time, slower onboarding, and delayed payments.
The Solution: A plug-and-play connector that just works
When Milad began researching new solutions, he compared several providers, but Tugger was the one that stood out.
“Tugger offered the best package for the price. It’s secure, easy to use, and eliminates the need for separate data warehousing. No one else could match that value,” he explained.
The pre-built reports for Simpro gave Milad everything he needed to get clients up and running quickly, without complex setup or custom API builds.
Another major factor was Tugger’s flexibility and support.
One of Milad’s Simpro clients was hesitant about trying a new solution, until Tugger offered them a free trial to build confidence. That flexibility sealed the deal.
The Tugger team is super responsive. They really listen, they adapt, and they don’t charge extra for helping you through a challenge. They actually want your clients to succeed.
The Results: 2x faster delivery and happier clients
Since switching to Tugger, Milad has transformed the way BiSense operates.
- Faster onboarding – What once took three weeks now takes just 2–3 days.
- More projects, more revenue – With less time spent on setup, Milad has doubled the number of clients he can take on.
- Instant results – Using Tugger with Power BI, Milad can show sample reports built from real client data in minutes.
- Better client experience – Clients love the clarity and speed of the setup. They feel supported not only by BiSense, but also by Tugger behind the scenes.
It feels like I’ve got my own integration department now. Tugger handles the data connections, and I handle the BI. It’s a perfect partnership.
A more predictable, scalable business
Tugger has turned BiSense into a lean, predictable, and scalable operation. Milad no longer has to worry about the technical headaches of connecting systems — or maintaining data warehouses. He can focus on what he does best: building powerful reports that drive decisions.
The plug-and-play setup also means he can give accurate delivery estimates and show clients exactly what they’re getting upfront.
“When you use Tugger, you don’t need to worry about data connections. The schema is straightforward, the setup is fast, and the team is there whenever you need them. It’s just easy.”
How would Milad describe Tugger in one word?
Collaborative. From technical support to helping him win new clients, the Tugger team have been true partners in BiSense’s growth.
Tugger makes my job easier, my clients happier, and my business faster. That combination works perfectly.
Key outcomes
- Setup time reduced from 3 weeks to 2–3 days
- Doubled project capacity and faster cash flow
- Easier client onboarding and clearer communication
- Flexible support that adapts to client needs
- Secure, all-in-one connector with no separate data warehouse required
With Tugger, BiSense has built a reporting powerhouse — faster, simpler, and more scalable than ever.
"Data engineering is always a challenging journey, every system is different, and there’s never a onesize-fits-all approach.
That’s why collaboration between the Business Intelligence (BiSense) and Data Engineering (Tugger) teams is so valuable. Working side by side allows us to tailor each integration, ensuring the solution truly fits the client’s environment and goals.
What makes this partnership special is how seamlessly both teams interact, it genuinely feels like two departments within one company working together to deliver robust, efficient, and scalable solutions.
Tugger’s responsiveness and commitment to addressing requests quickly make a huge difference".
