Tickets, contacts, companies, agents. Ask away.
Tugger® connects Freshdesk to Claude, ChatGPT and Gemini through one secure, read-only MCP. Ask a question in natural language. Get an answer backed by your own numbers. No SQL. No exports. No waiting.
10-day free trial. No card needed.
Claude
ChatGPT
Gemini
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Claude, ChatGPT, Gemini and any MCP-compatible assistant.
Claude
Illustrative example
The Tugger connector for Freshdesk syncs your Freshdesk data into Tugger's secure environment, then makes it available to your AI assistant through MCP.
It syncs automatically, so answers stay up to date. Nothing to build. Nothing to maintain. No code.
Got more than Freshdesk? Connect HubSpot, Xero and 60+ other apps, and ask one question across the lot.
Want the full list? Connect Freshdesk and ask your AI what's there.
If it's in Freshdesk, you can ask about it.
Type it the way you'd say it. Then keep going. Ask a follow-up, drill into the detail, or bring HubSpot into the same question.
“How much time did agents log on tickets last week, by group?”
“Which ticket types take longest to resolve?”
“Which Freshsales accounts in negotiation have unresolved Freshdesk tickets?”
“Which HubSpot companies raised the most tickets this quarter?”
Ask across Freshdesk and the rest of your business in one question.
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MCP is how AI assistants connect to business data.
It stands for Model Context Protocol, and it's the standard Claude, ChatGPT and Gemini all use. Tugger's MCP is the secure route between your assistant and your Freshdesk data. One connection covers every app you've connected to Tugger.
Ask anything.Break nothing.
Because your AI assistant should answer questions about Freshdesk, not make changes to it.
Tugger reads from Freshdesk. It never writes back. So nothing an assistant does can change, delete or create a record.
Already using Freshdesk's own MCP? Keep it. It's handy inside that one app. Tugger's for the questions that span your whole business.
Only what you allow.
Freshdesk holds more than tickets. Customer phone numbers. Notes somebody typed three years ago. Customer email addresses. You decide, category by category, what an AI assistant gets to see.
Illustrative. Anything set to Hidden is withheld inside Tugger before the answer leaves.
Tell Claude what you want to see. It builds the dashboard from your Freshdesk data, there and then.
Want it changed? Just say so.
Want it next month? Refresh it.
Same dashboard. Up-to-date numbers. No build project, no waiting on a developer.
Illustrative. Ask for a change and Claude rebuilds it.
Three simple steps.
Connect Freshdesk to Tugger in a few clicks. No code.
Connect Claude, ChatGPT or Gemini through Tugger's MCP.
Type a question in natural language. Get the answer in seconds.
Don't just take our word for it.
With Tugger we are now utilising Claude AI and Cowork to carry out analysis that was never before available to us. This has been a paradigm shift in speed and accuracy of management decision making in our business.
One of our customers wants a monthly evaluation pack built from thousands of Simpro jobs. It used to take a full day. Now our data reaches Claude through Tugger and the pack comes back in ten minutes, exactly how they want it.
Batch invoicing and reporting used to eat hours of admin time each week, chasing details back and forth between Simpro and our spreadsheets. Now it runs on its own, and because Tugger guides the AI to the right figures, I can trust what comes out.
Real businesses. Real results.
GridTec improved business reporting by integrating Tugger with Simpro®. The solution has enabled automated, clear data extraction, transforming insights into actionable decisions. Enhanced support and flexibility has made Tugger an essential tool for their operations.
Hemlow Limited overcame reporting challenges with Tugger, unlocking custom insights, improving efficiency, and making data-driven decisions that optimise operations and profitability.
Pay monthly with no contract. Or pay for the year and save 5%.
Freshdesk connector, storage and AI Insights included.
Yes. Tugger connects your Freshdesk data to Claude, ChatGPT, Gemini and any other MCP-compatible assistant. Connect Freshdesk to Tugger, switch on AI Insights, and ask questions in natural language.
MCP stands for Model Context Protocol. It's the standard way AI assistants connect to business data. Tugger's MCP gives your assistant secure, read-only access to your Freshdesk data, and to every other app you've connected to Tugger.
No. Tugger's MCP is read-only. Tugger reads from Freshdesk and never writes back, so nothing your AI assistant does can change, delete or create a record in Freshdesk.
Yes. Tugger's AI privacy controls let an administrator set each category of personal data to Visible or Hidden, separately for staff and for customers. Anything hidden is withheld inside Tugger before the answer leaves, and every AI call is recorded.
Yes. Describe the dashboard you want and Claude builds it from your Freshdesk data. Ask for changes in the same conversation, and refresh it whenever you want up-to-date numbers.
Yes. Power BI, Tableau and Excel all plug into the same Freshdesk data your AI assistant uses, and it refreshes automatically.
Yes. Connect as many apps as you need and ask one question across all of them. Tugger handles the joins.
Tugger syncs tickets, contacts, companies, agents, conversations, satisfaction ratings, time entries, groups and more.
In the UK by default. Need it held in your own region? Talk to us about hosting it there.
Not by Tugger. We don't use your data to train models. Your chosen AI provider handles data under its own terms, and we'll point you at the right documentation for whichever one you use.
Connecting Freshdesk takes a few clicks, and Tugger does the rest. Your first sync then runs on its own, and we'll email you when your data's ready. How long that takes depends on how much Freshdesk data you've got.
Yes. You get a 10-day free trial, and you don't need a card to start. Connect Freshdesk, switch on AI Insights and start asking questions.
Plans start from £300 per month, with the connector, storage and AI Insights included. Pay monthly with no contract and cancel anytime, or pay for a year up front and save 5%.
Start asking the questions your Freshdesk data's been waiting to answer.
10-day free trial · No card needed · Ask away
Connect the rest of your business and ask across all of it.
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