Astrak was already building its own AI environment. Tugger got them there sooner.
Astrak Group knew the AI environment it wanted to build, and a ready-made Tugger 8x8 connector got them there months ahead of schedule.
Interactions, queues, agents, quality evaluations. Ask away.
Tugger® connects 8x8 to Claude, ChatGPT and Gemini through one secure, read-only MCP. Ask a question in natural language. Get an answer backed by your own numbers. No SQL. No exports. No waiting.
10-day free trial. No card needed.
Claude
ChatGPT
Gemini
+ more
Claude, ChatGPT, Gemini and any MCP-compatible assistant.
Claude
Illustrative example
The Tugger connector for 8x8 syncs your 8x8 data into Tugger's secure environment, then makes it available to your AI assistant through MCP.
It syncs automatically, so answers stay up to date. Nothing to build. Nothing to maintain. No code.
Got more than 8x8? Connect Xero, HubSpot and 60+ other apps, and ask one question across the lot.
Want the full list? Connect 8x8 and ask your AI what's there.
If it's in 8x8, you can ask about it.
Type it the way you'd say it. Then keep going. Ask a follow-up, drill into the detail, or bring Xero into the same question.
“Which topics come up most in call transcripts this month?”
“Which wrap-up codes are rising this quarter?”
“Which customers who called to complain this month have unpaid invoices in Xero?”
“Which Zendesk tickets followed a call to our support queue?”
Ask across 8x8 and the rest of your business in one question.
+65
MCP is how AI assistants connect to business data.
It stands for Model Context Protocol, and it's the standard Claude, ChatGPT and Gemini all use. Tugger's MCP is the secure route between your assistant and your 8x8 data. One connection covers every app you've connected to Tugger.
Ask anything.Break nothing.
Because your AI assistant should answer questions about 8x8, not make changes to it.
Tugger reads from 8x8. It never writes back. So nothing an assistant does can change, delete or create a record.
Only what you allow.
8x8 holds more than interactions. Customer phone numbers. Notes somebody typed three years ago. Government ID numbers. You decide, category by category, what an AI assistant gets to see.
Illustrative. Anything set to Hidden is withheld inside Tugger before the answer leaves.
Tell Claude what you want to see. It builds the dashboard from your 8x8 data, there and then.
Want it changed? Just say so.
Want it next month? Refresh it.
Same dashboard. Up-to-date numbers. No build project, no waiting on a developer.
Illustrative. Ask for a change and Claude rebuilds it.
Three simple steps.
Connect 8x8 to Tugger in a few clicks. No code.
Connect Claude, ChatGPT or Gemini through Tugger's MCP.
Type a question in natural language. Get the answer in seconds.
Don't just take our word for it.
Being able to plug into a ready-made connector meant we didn’t need to recreate infrastructure that already existed.
It’s helped me keep my finger on the pulse of each department without having to be down in the trenches to get that pulse.
With Tugger we are now utilising Claude AI and Cowork to carry out analysis that was never before available to us. This has been a paradigm shift in speed and accuracy of management decision making in our business.
Real businesses. Real results.
Astrak Group knew the AI environment it wanted to build, and a ready-made Tugger 8x8 connector got them there months ahead of schedule.
Hemlow Limited overcame reporting challenges with Tugger, unlocking custom insights, improving efficiency, and making data-driven decisions that optimise operations and profitability.
Pay monthly with no contract. Or pay for the year and save 5%.
8x8 connector, storage and AI Insights included.
Yes. Tugger connects your 8x8 data to Claude, ChatGPT, Gemini and any other MCP-compatible assistant. Connect 8x8 to Tugger, switch on AI Insights, and ask questions in natural language.
MCP stands for Model Context Protocol. It's the standard way AI assistants connect to business data. Tugger's MCP gives your assistant secure, read-only access to your 8x8 data, and to every other app you've connected to Tugger.
No. Tugger's MCP is read-only. Tugger reads from 8x8 and never writes back, so nothing your AI assistant does can change, delete or create a record in 8x8.
Yes. Tugger's AI privacy controls let an administrator set each category of personal data to Visible or Hidden, separately for staff and for customers. Anything hidden is withheld inside Tugger before the answer leaves, and every AI call is recorded.
Yes. Describe the dashboard you want and Claude builds it from your 8x8 data. Ask for changes in the same conversation, and refresh it whenever you want up-to-date numbers.
Yes. Power BI, Tableau and Excel all plug into the same 8x8 data your AI assistant uses, and it refreshes automatically.
Yes. Connect as many apps as you need and ask one question across all of them. Tugger handles the joins.
Tugger syncs interactions, queues, agents, quality evaluations, speech analytics, transcripts, wrap-up codes, customer surveys and more.
In the UK by default. Need it held in your own region? Talk to us about hosting it there.
Not by Tugger. We don't use your data to train models. Your chosen AI provider handles data under its own terms, and we'll point you at the right documentation for whichever one you use.
Connecting 8x8 takes a few clicks, and Tugger does the rest. Your first sync then runs on its own, and we'll email you when your data's ready. How long that takes depends on how much 8x8 data you've got.
Yes. You get a 10-day free trial, and you don't need a card to start. Connect 8x8, switch on AI Insights and start asking questions.
Plans start from £300 per month, with the connector, storage and AI Insights included. Pay monthly with no contract and cancel anytime, or pay for a year up front and save 5%.
Start asking the questions your 8x8 data's been waiting to answer.
10-day free trial · No card needed · Ask away
Connect the rest of your business and ask across all of it.
Xero is an easy to use cloud based accounting software system that enables you to manage your business finances in real time.
HubSpot CRM platform provides individual hubs: from marketing, to sales, to customer service. Tugger pulls the data from your account and stores it in our Data Warehouse, allowing you to load it into both Power BI and Tableau, depending on your needs.
Zendesk is the complete customer service solution.
Salesforce is a customer relationship management solution that brings companies and customers together.
Slack is a channel-based messaging platform for team communication and collaboration.
Deputy is a workforce management platform for scheduling, timesheets, and leave.
