From weeks of digging, to just asking.
Jeff Smith used to spend weeks pulling one piece of analysis together. Now he asks Claude, through Tugger, and his Simpro and Xero data answers back.
Touchpoints, responses, submissions, streams. Ask away.
Tugger® connects Ombea to Claude, ChatGPT and Gemini through one secure, read-only MCP. Ask a question in natural language. Get an answer backed by your own numbers. No SQL. No exports. No waiting.
10-day free trial. No card needed.
Claude
ChatGPT
Gemini
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Claude, ChatGPT, Gemini and any MCP-compatible assistant.
Claude
Illustrative example
The Tugger connector for Ombea syncs your Ombea data into Tugger's secure environment, then makes it available to your AI assistant through MCP.
It syncs automatically, so answers stay up to date. Nothing to build. Nothing to maintain. No code.
Got more than Ombea? Connect HubSpot, Xero and 60+ other apps, and ask one question across the lot.
Want the full list? Connect Ombea and ask your AI what's there.
If it's in Ombea, you can ask about it.
Type it the way you'd say it. Then keep going. Ask a follow-up, drill into the detail, or bring HubSpot into the same question.
“How has satisfaction moved at each location over the last quarter?”
“Which questions get the most negative answers?”
“Do spikes in Zendesk tickets line up with dips in Ombea feedback?”
“How does in-store satisfaction compare with sales in Lightspeed, store by store?”
Ask across Ombea and the rest of your business in one question.
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MCP is how AI assistants connect to business data.
It stands for Model Context Protocol, and it's the standard Claude, ChatGPT and Gemini all use. Tugger's MCP is the secure route between your assistant and your Ombea data. One connection covers every app you've connected to Tugger.
Ask anything.Break nothing.
Because your AI assistant should answer questions about Ombea, not make changes to it.
Tugger reads from Ombea. It never writes back. So nothing an assistant does can change, delete or create a record.
Only what you allow.
Ombea holds more than touchpoints. Notes somebody typed three years ago. You decide, category by category, what an AI assistant gets to see.
Illustrative. Anything set to Hidden is withheld inside Tugger before the answer leaves.
Tell Claude what you want to see. It builds the dashboard from your Ombea data, there and then.
Want it changed? Just say so.
Want it next month? Refresh it.
Same dashboard. Up-to-date numbers. No build project, no waiting on a developer.
Illustrative. Ask for a change and Claude rebuilds it.
Three simple steps.
Connect Ombea to Tugger in a few clicks. No code.
Connect Claude, ChatGPT or Gemini through Tugger's MCP.
Type a question in natural language. Get the answer in seconds.
Don't just take our word for it.
Tugger has revealed data that has given us brand new ideas around the ways in which we can deliver our service to our customers. If you want somebody to work with to grow your business, you definitely need to work with Tugger
One of our customers wants a monthly evaluation pack built from thousands of Simpro jobs. It used to take a full day. Now our data reaches Claude through Tugger and the pack comes back in ten minutes, exactly how they want it.
Batch invoicing and reporting used to eat hours of admin time each week, chasing details back and forth between Simpro and our spreadsheets. Now it runs on its own, and because Tugger guides the AI to the right figures, I can trust what comes out.
Real businesses. Real results.
Jeff Smith used to spend weeks pulling one piece of analysis together. Now he asks Claude, through Tugger, and his Simpro and Xero data answers back.
Envirotech FM improved their Simpro reporting with Tugger’s plug-and-play Power BI. Automated dashboards replaced manual processes, enabling real-time insights, quick customer responses, and data-driven decisions—all without needing Power BI expertise.
Pay monthly with no contract. Or pay for the year and save 5%.
Ombea connector, storage and AI Insights included.
Yes. Tugger connects your Ombea data to Claude, ChatGPT, Gemini and any other MCP-compatible assistant. Connect Ombea to Tugger, switch on AI Insights, and ask questions in natural language.
MCP stands for Model Context Protocol. It's the standard way AI assistants connect to business data. Tugger's MCP gives your assistant secure, read-only access to your Ombea data, and to every other app you've connected to Tugger.
No. Tugger's MCP is read-only. Tugger reads from Ombea and never writes back, so nothing your AI assistant does can change, delete or create a record in Ombea.
Yes. Tugger's AI privacy controls let an administrator set each category of personal data to Visible or Hidden, separately for staff and for customers. Anything hidden is withheld inside Tugger before the answer leaves, and every AI call is recorded.
Yes. Describe the dashboard you want and Claude builds it from your Ombea data. Ask for changes in the same conversation, and refresh it whenever you want up-to-date numbers.
Yes. Power BI, Tableau and Excel all plug into the same Ombea data your AI assistant uses, and it refreshes automatically.
Yes. Connect as many apps as you need and ask one question across all of them. Tugger handles the joins.
Tugger syncs touchpoints, responses, submissions, streams and more.
In the UK by default. Need it held in your own region? Talk to us about hosting it there.
Not by Tugger. We don't use your data to train models. Your chosen AI provider handles data under its own terms, and we'll point you at the right documentation for whichever one you use.
Connecting Ombea takes a few clicks, and Tugger does the rest. Your first sync then runs on its own, and we'll email you when your data's ready. How long that takes depends on how much Ombea data you've got.
Yes. You get a 10-day free trial, and you don't need a card to start. Connect Ombea, switch on AI Insights and start asking questions.
Plans start from £300 per month, with the connector, storage and AI Insights included. Pay monthly with no contract and cancel anytime, or pay for a year up front and save 5%.
Start asking the questions your Ombea data's been waiting to answer.
10-day free trial · No card needed · Ask away
Connect the rest of your business and ask across all of it.
HubSpot CRM platform provides individual hubs: from marketing, to sales, to customer service. Tugger pulls the data from your account and stores it in our Data Warehouse, allowing you to load it into both Power BI and Tableau, depending on your needs.
Xero is an easy to use cloud based accounting software system that enables you to manage your business finances in real time.
Deputy is a workforce management platform for scheduling, timesheets, and leave.
Zendesk is the complete customer service solution.
Lightspeed Retail (X-Series) is a cloud retail point-of-sale platform. The connector syncs sales, line items, payments and tender types, products, variants, inventory, consignments, suppliers, price books, promotions, gift cards, customers, outlets, registers, shifts and users, so you can analyse in-store sales, tender mix, stock movement and product performance in Power BI alongside your ecommerce and accounting data.
SurveyMonkey is a web-based survey software that allows users to create and conduct online surveys. It offers a range of features to create, distribute, and analyse surveys, including customisable templates, question types, and data analysis tools. The platform provides real-time data collection and results visualisation, making it easy for users to track and understand survey responses. Additionally, SurveyMonkey integrates with other platforms, such as email and social media, to help users reach a wider audience. It is widely used by individuals, businesses, and organizations for various purposes, including market research, customer satisfaction surveys, employee feedback, and more.
